Helpdesk

We’re here to help

Submit a ticket or check your ticket status. We receive your request instantly via Telegram. For payments, visit the Billing page.

Submit a support ticket

Describe your issue in detail. We’ll email you with updates.

We aim to respond promptly during business hours.

Frequently asked questions

How long does activation take?

Usually within business hours after we receive your proof (Cash Send voucher code or EFT confirmation).

Can I switch from Monthly to Annual later?

Yes. Send a ticket with your request and we’ll assist with proration where applicable.

Where do I download my reports?

In the Premium app, open Results and choose Export (PDF/JSON) for your active project.